Shopping
How to shop?
Shopping at Supervision is easy and convenient! Follow these simple steps to start shopping at Supervision:
Step 1: You choose the wanted item and click on “Add to cart” button. The item will then be added to your shopping cart at the top right corner of the site.
Step 2: When you are done shopping, click on the “Shopping Cart” link at the top of the page. This action will lead you to your shopping cart summary, in which you can either review or amend your order details. You will be able to use the “Remove” button to remove an item from your shopping bag if you change your mind.
Step 3: If you are happy with your selections, click “Pay Now” to complete your order.
If you have already registered online with Supervision, simply enter your email address and password. If you want to register and store your details with us for the next time you shop, fill in your email address and choose a password.
Alternatively, you can go straight to checkout to pay for your item(s) and arrange delivery by clicking “Checkout as a guest”.
Just follow the easy steps on screen and remember to have your payment and address details to hand and voila – transaction complete!
All you have to do now is sit back and wait for your parcel to arrive.
If you need any help placing an order or have any other queries about your order, please contact us via info@awauto.com.my
Can I add items into an existing order?
It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.
Can I cancel my order?
Once an order is placed it cannot be cancelled or changed (this includes changing the size/colour of an item, removing an item, changing the delivery address or any payment methods) but don’t worry you can return anything you buy easily.
Simply sign into your account and follow the returns process there. Once we have received the items back, we will process a refund in the form of store credit for you.
Payment
What currencies can I use?
If you choose your preferred currency from the list in the top right corner of the page, all of our prices will be displayed in that currency. However, all items will be charged in Malaysia Ringgit (MYR). The exact exchange rate that you will pay is determined by your credit card issuer.
What payment method do you accept?
We offer various ways for you to pay for your order, including major credit cards, direct debit and direct bank transfer.
All payments are securely processed through Molpay, a reputable online merchant specialising in secure online payment gateways in south east asia.
Please note we can only accept one method of payment per order. When you have submitted your details, tick that you have read, understood and accept our privacy policy and terms and conditions, and confirm your order.
My Account
How do I change my account details?
Simply click “Sign In” at the top of the site and sign into your account using your email address and password. You can change your password, email address, phone number, delivery info or any of your other details in your “My Account” page anytime you want. If you have not visited us in a while, it is worth checking “My Account” to make sure all your details are up to date.
What do I do if I have forgotten my password?
Don’t worry, it happens to the best of us. Just click on “Sign In” at the top of every page, select the “Forgotten Password?” link and type your email address into the box. A temporary password will be emailed to you. If you do not find the new password email in your inbox, we recommend that you check your junk mail. When you have access into your account, don’t forget to change your password to one that you can remember for next time.
Is my personal details kept private?
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.
To register at Supervision, we will need to know your name, email and mailing address. When processing your order online we require your billing address, delivery address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.
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